Service Manager

Are you a hands-on Shop Manager who thrives in a fast-paced service environment? Do you enjoy building high-performing teams, developing people, solving complex operational challenges, and delivering exceptional customer experiences? If so, The company wants to hear from you.

What You'll Do:

• Supervision of shop and field service technicians.
• Scope development and labor estimates for service work.
• Execution of service work in accordance with IPEG Management System. This includes accurate documentation of the work performed.
• Performing warranty evaluations.
• Understanding of project planning and production scheduling.
• Maintain a full understanding of service-related procedures and business policies.
• Ability to use SAP system.
• Managing monthly targets for both service & repair revenue and gross margin.
• Maintain a safe and clean work environment, complying with company and industry safety regulations.
• Perform GEMBA walks, manage all onsite safety in coordination with safety team.

What You'll Need:

• High School Diploma or equivalent required.
• 1- 2 years of relevant experience in an industrial setting and leading team.
• Proficient computer skills (Microsoft Project, Excel, Outlook and Word).
• Fundamental understanding of rotating equipment, fabrication, equipment rigging, and machine shop practices. Knowledge of the use and maintenance of shop and field service equipment and tools.
• Strong organizational and management skills, along with cohesive team building skills.
• Strong analytical and decision-making skills.