Operations Representative – Greater Cincinnati

Competitive Pay: This position offers an hourly wage ranging from $25.00/hr. to $29.00/hr., depending on experience and qualifications. 

What You'll Do:

• Review and correct order exceptions daily
• Review and follow up on picked tickets weekly
• Cycle count resolution as needed
• Manage inventory to ensure 98% inventory accuracy
• Follow up on vendor returns monthly
• Assist in resolution of shipment discrepancies
• Review and close out customer orders daily by adding freight if applicable and maintaining freight flags
• Enter, submit, and process freight claims as necessary
• Review, approve and code vendor invoices in DataServ
• Review and process service parts audits
• Conduct service truck inventory audits quarterly
• Review and process customer returns
• Review and process credits and corrections as necessary
• Set up new vendor accounts for the division as necessary
• Replenish truck stock inventory as necessary
• Maintain and order office supplies
• Assist with scheduling of facility maintenance as needed
• Assist with customer will-call/ pick-up orders as needed
• Review, follow up and correct vendor invoice discrepancies as needed
• Review, follow up and assist with resolution of customer disputes
• Review and process vendor returns
• Review the direct order report routinely and take appropriate action as needed
• Review the nonstock inventory report routinely and take appropriate action as needed
• Review, follow up, and invoice orders at month end
• Lead, organize and participate in annual physical inventory audits
• Audit service staging area monthly for old jobs and double pulls
• Assist with credit card processing as needed
• Process warehouse transfers ensuring tracking and freight are added as needed
• Additional responsibilities as assigned by management

What You'll Need:

• Degree or equivalent related experience
• Minimum of 2 years' experience in Operations or a related position
• Knowledge of SXe (Trend) preferred
• Proficiency in MS Office
• Excellent customer service skills
• Possess the ability to multi-task
• Excellent verbal & written communication skills
• Demonstrate effective problem-solving capabilities and performing root cause analysis
• Must have a "can-do" attitude with a commitment to the concept of “doing it right the first time.”
• Demonstrate the ability to collaborate productively with other associates, customers, and vendors
• Must be able to work independently with minimal supervision
• Dependable and highly motivated
• Excellent organization skills and attention to detail required